Refund Policy
Cancellations & Returns
8.1 Cancelling Before Dispatch
You may cancel your order before it has been dispatched. Once dispatched, return charges may apply.
8.2 14-Day Return Policy
You may return eligible items within 14 days of delivery. Items must be:
- unused
- unassembled
- in original packaging
You are responsible for return postage costs unless the item is faulty.
8.3 Items Excluded from Returns
For hygiene and customisation reasons, the following cannot be returned unless faulty:
- mattresses once removed from packaging
- made-to-order or customised beds
- items assembled by you and not in resale condition
8.4 Refunds
Refunds are processed within 14 days of receiving the returned item. Deductions may apply for:
- missing parts
- damage caused by you
- signs of use
8.5 Faulty Products
If your item is faulty, we will offer a repair, replacement or refund in line with UK consumer law. Faults must be reported within 30 days.
Contact Us
Email: sales@westnorfolkbeds.co.uk
Phone: 01553 423488
Address: Bedcare Ltd, West Norfolk Beds, 65 Station Road North, Walpole Cross Keys, Kings Lynn, PE34 4HB