Shipping policy

4. Delivery

4.1 Delivery Options

We offer several delivery options, including priority tiers and optional assembly services. These are displayed at checkout.

4.2 Delivery Times

Delivery times shown on the website are estimates. Delays may occur due to courier availability, stock levels or external factors.

4.3 Delivery Address

Delivery is to the address provided at checkout. You are responsible for ensuring someone is available to accept delivery.

4.4 Missed Deliveries

Missed deliveries or incorrect addresses may incur additional charges.

4.5 Responsibility for Goods

Once delivered, the goods become your responsibility.

4.6 Reporting Issues

You must report any damage, missing parts or defects within 48 hours of delivery. We may request photographs to assist with a resolution.

5. Assembly & Disassembly Services

5.1 Service Availability

Where available, assembly or disassembly services can be purchased at checkout. These are carried out by third-party contractors.

5.2 Access Requirements

You must ensure adequate access and clear space for assembly.

5.3 Fees

Assembly fees are non-refundable once the appointment is confirmed unless the cancellation is due to our error.